LG Confirms Global OLED TV Component Issue
Back on July 7, 2020 we noted that LG Electronics (066570.KS) confirmed that it would replace the power boards in 18 models of its OLED TVs produced between 10`6 and 2019 in South Korea, roughly 60,000 units. An unnamed component on the power boards that was used to minimize ‘noise’ from the power supply was said to face possible failure leading to the potential for overheating on a few of the models indicated but the company decided to replace all of the power boards on the indicated models regardless of any previous problems. At the time the company indicate that sets outside of South Korea were not affected, however the official notification, issued 9/28/2020 did not specify sets in South Korea or any specific region.
It seems that the problem was not limited to South Korea and that LG is offering to replace the power boards in other regions and has begun to hold discussions with regulators about the issue and its obligations to its customers. Electrical safety regulators and LG (not surprisingly) have categorized the issue as ‘low risk’ with no incidences been reported to warrant any safety concerns and that they use non-flammable materials that meet international safety standards for TV products, and any overheating is extremely unlikely to lead to fire or result in any injury.
LG has set up service partners in various countries that will replace the power board, which LG says should take about 30 minutes, and some regions have mobile service that can come to a customer’s home for the replacement, rather than bringing the set to a service center. The company has not indicated whether the problem will affect other OLED TV brands that use the same OLED display, given LG Display (LPL) is the de facto supplier of OLED TV displays, however we believe the power board is more likely to be particular to the brand. If you have an OLED TV that is specified in the table below, we urge you to call your local LG dealer and find out the procedure for having the board replaced in your area.
It seems that the problem was not limited to South Korea and that LG is offering to replace the power boards in other regions and has begun to hold discussions with regulators about the issue and its obligations to its customers. Electrical safety regulators and LG (not surprisingly) have categorized the issue as ‘low risk’ with no incidences been reported to warrant any safety concerns and that they use non-flammable materials that meet international safety standards for TV products, and any overheating is extremely unlikely to lead to fire or result in any injury.
LG has set up service partners in various countries that will replace the power board, which LG says should take about 30 minutes, and some regions have mobile service that can come to a customer’s home for the replacement, rather than bringing the set to a service center. The company has not indicated whether the problem will affect other OLED TV brands that use the same OLED display, given LG Display (LPL) is the de facto supplier of OLED TV displays, however we believe the power board is more likely to be particular to the brand. If you have an OLED TV that is specified in the table below, we urge you to call your local LG dealer and find out the procedure for having the board replaced in your area.
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